bdo99 Privacy Policy — Your Information Is Our Responsibility

Introduction and Purpose of This Policy

bdo99 is a trusted online betting and casino platform in Bangladesh. We take our users' privacy very seriously. This Privacy Policy ("Policy") explains what information we collect when you use the bdo99 website (bdo99.bar), how that information is used, who it may be shared with, and what steps we take to protect it.

By accessing this website or creating an account, you are considered to have accepted the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services.

This Policy may be updated from time to time. The date of the most recent change will be noted at the bottom of this page. We will make reasonable efforts to notify you of any significant changes.

What Information We Collect

Various types of information are collected when you create an account and use services on bdo99. This information can broadly be divided into two categories: information you provide directly, and information collected automatically through your use of the website.

2.1 Information You Provide

• Full name, username, and password
• Email address and phone number
• Date of birth (for age verification — our platform is for users aged 21+ only)
• KYC documents provided for identity verification (National ID or passport)
• Information required for financial transactions (e.g., bKash, Nagad, Rocket, or Upay account numbers, bank account details)
• Any information provided when contacting customer support

2.2 Automatically Collected Information

• IP address and device identification information
• Browser type, operating system, and device type
• Which pages were visited on the website and how long was spent on them
• Referral URL (the site you came from to reach our site)
• Information collected through cookies and similar tracking technologies
• Game history and betting activity logs

How Collected Information Is Used

bdo99 uses collected information for the following purposes:

3.1 Account Management and Service Delivery

Information is used to create and manage your account, verify identity (confirm age and location), process deposits and withdrawals, and provide gaming services.

3.2 Security and Fraud Prevention

Steps are taken to detect unauthorized access to accounts, identify suspicious transactions, and prevent money laundering.

3.3 Customer Service Improvement

Information is analyzed to resolve your issues, respond to complaints, and improve the user experience.

3.4 Communications and Notifications

You will be informed about important account notifications, transaction confirmations, promotional offers (with your consent), and changes to this Policy.

3.5 Compliance with Legal Obligations

Information may be retained to comply with applicable laws and regulations and to respond to legal requests from competent authorities.

Cookies and Tracking Technologies

The bdo99 website uses cookies and similar technologies to improve your browsing experience.

4.1 Types of Cookies

• Essential Cookies: These cookies are necessary to maintain login sessions and ensure the core functionality of the site.
• Functional Cookies: Used to remember your preferences (such as language selection).
• Analytics Cookies: Used to understand website traffic and user behavior, which helps improve our services.
• Marketing Cookies: May be used to display relevant advertisements based on your interests.

4.2 Cookie Controls

Most cookies can be controlled or rejected through your browser settings. However, disabling essential cookies may prevent some important features of the site from working properly.

Information Sharing with Third Parties

bdo99 does not sell or rent your personal information. However, information may be shared in the following limited circumstances:

Except for the exceptions noted above, we will not share your personal information with any third party without your explicit consent.

Data Protection Measures

bdo99 applies industry-standard technical and organizational measures to protect your information:

• SSL / TLS Encryption: All data exchanged between you and our servers on the website is transmitted through fully encrypted channels.
• Data Storage Protection: Stored information is held in encrypted databases and only authorized personnel have access to it on a need-to-know basis.
• Regular Security Reviews: Regular security audits are conducted to identify and address system vulnerabilities.
• Two-Step Verification: A Two-Factor Authentication option is available to users to enhance account security.
• Staff Training: Our staff regularly receive training on data protection best practices.

Transmitting information over the internet is not entirely risk-free. We make every effort to protect your information, but no online platform can guarantee absolute security.

Data Retention and Deletion Policy

bdo99 retains your personal information only for as long as it is needed to fulfill the purpose for which it was collected, or as required to meet legal obligations.

• Active Accounts: Necessary information is stored for as long as the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a defined period for fraud prevention, dispute resolution, and legal requirements.
• Financial Transaction Records: Retained for the period required by applicable law.

To request deletion of your account, contact us by email at [email protected]. We will process your request as promptly as possible while remaining consistent with our legal obligations.

Your Rights and Choices

As a user of our platform, you have certain important rights regarding your own personal information:

8.1 Right to Access Information

You have the right to know what information we hold about you. You can view much of this by logging into your account and going to the profile section, or you can contact us to request a full copy of your information.

8.2 Right to Correct Information

You have the right to request correction of any information stored in your account that is inaccurate or out of date. This can be done through your account profile settings or via our customer service.

8.3 Right to Delete Information

In certain circumstances, you have the right to request deletion of your personal information. However, this may not always be possible, particularly where legal obligations exist.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, you may opt out at any time. Click the "Unsubscribe" link at the bottom of any email, or contact our customer service directly.

To exercise any of the above rights, contact us at: [email protected]

Protection of Minors

bdo99 is a platform operated exclusively for users aged 21 and above. We do not knowingly collect any personal information from anyone under the age of 21.

An age verification process is followed at registration, and if a user is found to be under 21, their account will be closed immediately and the associated information will be deleted.

If a parent or guardian believes their child may have registered by mistake, please contact [email protected] immediately.

Third-Party Links and Services

The bdo99 website may occasionally contain references to third-party services or platforms. These external services have their own privacy policies that are outside our control. We are not responsible for the privacy practices of these third parties.

Payment gateways such as bKash, Nagad, Rocket, and Upay have their own user agreements and privacy policies. It is advisable to read the relevant policies before using these services.

Changes to the Privacy Policy

bdo99 reserves the right to update this Privacy Policy from time to time. If any significant changes are made, we will inform you in the following ways:

• A clear notice will be displayed on the website.
• Registered users will be notified by email.
• The "Last Updated" date on this page will change.

Continued use of the platform after any changes will be taken as your acceptance of the updated Policy terms.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please do not hesitate to get in touch. Our privacy and data protection team is always ready to answer your questions.

Last Updated: 2026. This Policy applies to all bdo99 services and platforms.